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Understand Your Rights and Our Policies

The terms that govern your ph365live account are written to be clear — no buried clauses, no vague language around your data or your wallet.

Terms of Account UseData Handling PolicyCookie PracticesAccount Security RulesContact for Policy Requests
ph365live Understand Your Rights and Our Policies
HOW WE HANDLE POLICY

Data, Cookies, Security and Retention Explained

We handle your account data with the same care we apply to processing your GCash and Maya transactions — each step in the data lifecycle has a defined purpose. Below is how we approach the four areas your account data touches: what we collect, how we protect it, how long we keep it, and how you can request changes.

Data Collection and Use

We collect your registration details, your payment method identifiers for GCash, Maya, and InstaPay, and your session activity. Data is used only to operate and secure your account.

Cookies and Session Tracking

Cookies keep your login session active and remember your preferred lobby view. You can manage cookie preferences in your browser settings; disabling them may affect account navigation on mobile.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our support team will never ask for it in a chat session.

Retention and Deletion Requests

Account records are retained for the period required by applicable Philippine law. To request deletion or a data summary, contact our policy team via email from your registered address.

POLICY CONTACT PATHS

Reach Us for Legal and Policy Questions

Have a question about how your data is stored, how to request a copy of your account record, or what happens to your wallet balance if your account is closed? Our support team handles policy-related queries separately from general account help. Use the channels below to raise a formal policy concern, request a data summary, or flag a potential terms issue on your account.

Team online

Live Chat — Policy Queue

Open the live chat widget inside your account dashboard and select the Policy and Legal topic tag. A support agent will handle your query in the dedicated compliance queue.

Email — Account Policy Team

Send a detailed message to our policy email address listed in your account settings. Include your registered mobile number so the team can verify your identity before responding.

Account Help Centre

The Help Centre under your account profile lists step-by-step instructions for common policy actions: data requests, account closure, and wallet withdrawal on exit.

Common Legal and Policy Questions

The questions below cover the legal areas account holders in the Philippines ask about most — from data rights to what happens when terms are updated. If your question is not here, reach our policy team through live chat or email.

These terms apply to any person who opens and uses a ph365live account where access is permitted under local Philippine law. Eligibility depends on your location and applicable local statutes.

Yes. Send a written request from your registered email address to our policy team. We will verify your identity and provide a summary of the data categories held on your account.

We send an update notice to your registered email address whenever the terms change. Material changes that affect your wallet or payment rights are flagged separately from minor administrative edits.

Any verified balance in your account wallet is returned to your nominated GCash or Maya account before closure is finalised, subject to our standard withdrawal verification steps.

Yes. Where any clause in our terms conflicts with applicable Philippine law, the local law takes precedence. We review our terms whenever relevant local regulations are updated.

Retention periods follow the minimum required by Philippine law for financial records and account identity data. After that period, deletion is carried out on a scheduled basis.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.