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How ph365live Handles Your Personal Information

Your account data, payment records, and browsing activity on ph365live are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to request data deletionCookie and session controlsDirect contact for privacy concerns
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ph365live How ph365live Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

Questions about your data, a request to access what we hold, or a correction to your account details — all of these go through our privacy contact path. Our support team handles privacy requests separately from general account help, so your query reaches the right person without delay. You can also use live chat to flag an urgent concern while your formal request is being processed.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a privacy concern directly. Our team will log your request and follow up with a written response.

Email Privacy Request

Send your data access, correction, or deletion request by email to our support address. Include your registered account name and the e-wallet linked to your account.

Account Settings Path

Go to Account Settings, then select Privacy and Data. From there you can download a summary of the personal data we currently hold against your profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are not afterthoughts here. Every section below covers a specific area of how your information is handled — from the cookies that remember your session to the steps we take when you ask us to remove your data entirely. If something is unclear, the contact paths in the section above are always open.

Account Security and Login Data

Your login credentials are stored as encrypted values, not plain text. OTP verification is required each time you log in from a new device, which limits unauthorised access to your account.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. You can clear these through your browser or mobile settings at any time.

Payment Data and E-Wallet Records

GCash, Maya, and InstaPay transaction data is passed to each processor over encrypted connections. We store only the reference number and amount — your e-wallet PIN and app credentials never pass through our systems.

Your Right to Access and Deletion

You can request a copy of the data we hold or ask us to delete it. Deletion requests are processed within the period required by applicable regulations, and we confirm completion by email.

Common Questions About Your Privacy on ph365live

These are the questions we hear most often about how personal data is handled on this platform. Each answer is specific to your account, your payment records, and your rights as a person whose information we hold.

We collect your name, contact details, date of birth, and the payment method you register — GCash, Maya, or InstaPay. We also log your device type and IP address at the point of registration for security verification.

Yes. We store deposit and withdrawal records tied to your account, including the e-wallet reference number and transaction amount. This data is used for payout verification and financial compliance, not for marketing.

You can. Go to Account Settings, then Privacy and Data, to download a summary. Alternatively, submit a written request via email or live chat and we will compile your data record within the regulatory timeframe.

Send a deletion request through live chat or by email, including your registered account name. We process it within the period required by applicable law and send a confirmation once the deletion is complete.

We do not sell or share your data with advertisers. Data shared with payment processors — GCash, Maya, InstaPay — is limited strictly to what is needed to complete your transaction, nothing more.

We begin the retention period from the date your account is closed. The length of that period follows the financial and regulatory obligations that apply where local law requires record-keeping after account closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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